CX and Business Transformation

FIND YOUR BETTER AT AIA

We dont simply believe in being ‘The Best. We believe in better - because theres no limit to how far ‘better can take us.

We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, wed love to hear from you.

About the Role

CX and Business Transformation is responsible for leading process improvement activities establish continuous improvement culture in all area Operations with reviewing and give recommendation what should be in customer experience journey.

-Develop and deploy Continuous Improvement Strategy and RoadmapDevelop Operation Excellence strategy and roadmap, identifying and resourcing high-impact initiatives across AIA Life Operation. Ensure transparency of strategy and efforts to leadership and lead the process of management review of the Operational Excellence portfolio. Standardize approach for and application of Lean/Six Sigma tools, and methods(whichever best benefits the business). Ensure OE standards (e.g. DMAIC, Lean, Root Cause Analysis) are being used for problem solving (tools and methods) and daily continuous improvement. Champion use of KPI / metric management for data-based decision making. Train and coach candidates on Lean methods, mentor candidates to completion and certification.

-Business Partner in Leading and Coaching ChangeProvide primary support to business and functional leaders including Identification/chartering/prioritization of improvement opportunities. Act as a coach and change agent to instill a continuous improvement culture throughout the organization. Communicate and advocate for the needs of the leadership teams to site senior leadership team. Coach leaders on standard work and adoption of Lean and Six Sigma principles and behaviors.

-Lead Improvement Projects / EventsLead the design and implementation of improvement initiatives or events for highly complex processes that have a large cross-functional impact to eliminate waste, reduce cycle time and improve Shire business performance while establishing a sustainable model for continuous improvement. Lead value stream development to deliver deployment plans to be used to improve the overall performance of the value stream. Complete strategic projects and Kaizen events in alignment with Lexington site strategic deployment plan.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Information :

• Company : AIA
• Position : CX and Business Transformation
• Location : Jakarta
• Country : ID