Field Service IX (Thermal)

STRATEGIC ROLE:

• To assist the Operations Manager, Thermal to carry out the companys commitment and promise delivery of service level to the customers.
• To carry out maintenance, start-up, testing, commissioning, troubleshooting, repairing and retrofitting of air conditioning systems.
• To assist in the cost evaluation required for “time & material” repair quotation.  

ACCOUNTABILITIES

• Accountable for delivery professional and quality Service which meet the customers expectation. 
• Make Vertiv to customers preferred choice as trusted business partner by delivering quality and services on time.

RESPONSIBILITIES AND DUTIES

• Assist the Operations Manager, Thermal to carry out the companys commitment and promise delivery of service level to the customers.
• To provide technical support and assistance in the cost evaluation for “time & material” repair quotation.
• To assist in the cost evaluation required for “time & material” repair quotation.  
• Participate and contribute to the training, supervision, motivation and development of the senior technicians and technicians for continual improvement and optimized performance.
• Keeping up to date the knowledge and application of company products/services.
• Continually developing and improving himself as a service professional by self analysis, reading, benchmarking against the best in the industry and practicing.
• Exercise a professional and customer oriented approach with a service level reflecting Vertiv as a company of world class quality.

REQUIREMENTS:

• Minimum University Degree.
• Excellent knowledge in air-conditioning.
• Minimum 2 years experience in Service Engineer position.
• Computer literacy.
• Good technical knowledge.
• Excellent skills in technical analysis.
• Good communication skills both towards customers and internally.
• Analytical, reliable, hardworking, strong commitment to excellence.
• Customer orientated team player and self-motivated, creative, analytic and innovative.
• Good leadership to coach and guide technicians. 

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength

OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to *********@vertivco.com. If you are interested in applying or learning more about this role, please visit the companys career page located on Vertiv.com/Careers.

Information :

• Company : Vertiv
• Position : Field Service IX (Thermal)
• Location : Indonesia
• Country : ID