IT Customer Support

Reycom Document Solusi (RDS Group) | Jakarta Pusat | ID
Job Description
  • Act as the first point of contact for customer inquiries and application-related issues
  • Identify, document, and escalate technical issues to the Technical Team
  • Verify and replicate problems before escalating
  • Monitor and report the status of issues until they are resolved
  • Coordinate with internal teams and ensure timely solutions for users
  • Build and maintain strong, positive relationships with customers
Minimum Qualifications
  • Strong communication skills — verbal and written, especially in English
  • A team player with a sense of responsibility and accountability
  • Proactive attitude, fast learner, and able to work independently
  • Strong analytical thinking with empathy and customer-first mindset
  • Minimum Diploma (D3) or Bachelors Degree (S1) in Informatics Engineering / Computer Science or equivalent
  • Familiarity with database systems such as SQL Server or MySQL is a plus

Information :

  • Company : Reycom Document Solusi (RDS Group)
  • Position : IT Customer Support
  • Location : Jakarta Pusat
  • Country : ID
Next Process

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Post Date : 2025-07-31 | Expired Date : 2025-08-30

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