IT Office Support

Responsibilities :

• Oversee daily technical support operations, ensuring timely resolution of issues.

• Serve as an escalation point for complex technical problems.

• Supervise and optimize the use of in-house desktop monitoring systems to minimize downtime.

• Generate reports on system uptime, incidents, and performance trends based on monitoring data.

• Coordinate with IT infrastructure and development teams to implement system updates and improvements.

• Contribute to the development and maintenance of documentation, standard operating procedures (SOPs), and knowledge base articles.

Requirements :

• Candidate must possess at least a Bachelors Degree in Information System/Information Technology or equivalent

• At least 2 years of experience experience in IT Support or related field

• Strong expertise in Linux system administration and desktop troubleshooting.

• Familiarity with in-house monitoring systems or experience implementing monitoring tools.

• Experience in team coordination and technical documentation.

• Excellent communication, and project management skills.

Information :

• Company : Bali Towerindo Sentra
• Position : IT Office Support
• Location : Jakarta Pusat
• Country : ID