IT Operation & Delivery

We are looking for a dynamic and driven Delivery and Operation Leader to join our Strategic Workforce Solutions division. This role will be responsible for leading field teams, managing day-to-day operational activities, ensuring quality service delivery, and strengthening collaboration with clients and internal stakeholders.

• Lead and manage field operations teams across client sites.

• Conduct regular coaching, mentoring, and counseling to improve team performance.

• Ensure smooth delivery of outsourced IT workforce in alignment with client requirements.

• Build and maintain strong communication with client PICs at each site.

• Identify and explore new business opportunities within existing client accounts.

• Monitor performance metrics and ensure high service quality.

• Create and submit regular operational and performance reports.

• Collaborate closely with the Human Capital team to ensure workforce availability and compliance.

• Support business growth through service excellence, operational efficiency, and customer satisfaction.

• Minimum 8 years of experience in a supervisory role, preferably in operations or outsourcing.

• Strong leadership and people management skills.

• Excellent communication and interpersonal abilities.

• Proven experience in managing client relationships, especially in a field-based environment.

• Familiarity with workforce delivery, outsourcing operations, or IT staffing is a strong advantage.

• High initiative, result-oriented, and solution-focused.

• Willing to work on-site and mobile as needed.

Information :

• Company : Infosys
• Position : IT Operation & Delivery
• Location : Jakarta Pusat
• Country : ID