Reservation Manager

Responsibility :

Reservations Management

• Communication with our guests via Airbnb, Booking.com, e-mail and WhatsApp or etc.

• Handle reservation inquiries via phone, email, our website and online platforms.

• Create and manage reservations and payments for direct bookings.

• Organize transport, activities, massages, etc. for our guests.

• Summarize online communication.

Guest Relations

• Support our team with daily operations, including guest arrivals, departures, and special requests

• Resolve guest complaints or issues

Qualifications & Skills

·      Experience at a similar position in the hospitality industry

·      Excellent English writing skills

·      Good personal communication skills in English and understanding of guest needs

·      High attention to detail

·      Openness to learn and adapt to our way of guest communication

Information :

• Company : Tjendana Corporation
• Position : Reservation Manager
• Location : Denpasar
• Country : ID