Service Engineer (Makassar Area)

Responsibilities:

• Field service support for Esco products

• Handle all breakdown calls in the earliest response time

• Ensure high level of customer satisfaction and effectively manage customer expectations

• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

• Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue

• Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.

• Maintain online service documentation on the Esco distributor intranet

• Perform troubleshooting, commissioning, certification of units promoted

• Provides effective teamwork, building a strong relationship with customer contacts

• Carry out hands-on training for field service organizations internationally > 20% travel

Qualifications:

• Diploma or Degree in Electromedical Engineering

• Fresh graduates are welcome

• Fluent in English (written and oral)

• Good analytical and problem-solving skills

• Willing to travel locally and abroad

• Willing to be placed in Makassar

Information :

• Company : Esco Bintan Indonesia
• Position : Service Engineer (Makassar Area)
• Location : Makassar
• Country : ID