Ticketing Senior Lead
ATI Business Group |
Jakarta |
ID
Key Responsibilities:
- Lead and coach a team of ticketing personnel, conducting performance reviews and providing feedback for continuous improvement.
- Ensure efficient and accurate ticket processing, maintaining high service standards.
- Analyze data and generate reports for senior management and clients, presenting key insights.
- Serve as the primary client contact, addressing concerns and ensuring satisfaction.
- Conduct team appraisals, offering coaching to enhance performance.
- Apply strong leadership, communication, and analytical skills to drive team success and process improvements.
Qualifications:
- Minimum of 2 y
- Experience with both ticketing and refund GDS systems.
- Educational background from overseas institutions.
- Proven experience working directly with overseas clients or in a BPO environment.
Information :
- Company : ATI Business Group
- Position : Ticketing Senior Lead
- Location : Jakarta
- Country : ID
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Post Date : 2025-03-28 | Expired Date : 2025-04-27