Customer Service Manager at Bybit

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari Bybit untuk posisi Customer Service Manager. If the Customer Service Manager di Indonesia sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di Bybit untuk posisi Customer Service Manager di bawah ini sesuai dengan kualifikasi Anda.

Tentang Kami

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-Pertama mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users Pertama. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the Berikut. generation of financial services.

SME Campaign & Bonus (This Posisi focused on campaign, events, etc.)

Responsibilities

• Support clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Perusahaan's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process
• Support leaders in supervising and manage manpower to ensure sufficient coverage for livechat operations including email, as per business requirements
• Assist in overseeing team performance and ensure all members consistently achieve and maintain high KPIs
• Provide coaching and training to all members, including case sharing for error / incidents prevention
• Monitor team specific challenges and situations, working proactively to meet team and BU OKRs
• Analyze performance data and prepare detailed reports providing analysis, and solutions to problems
• Develop and execute hands-on in continuous improvement for the team in terms of performance, manpower and process enhancement
• Act as bridge of communications across departments and internal division to ensure operations and project-collaborations are effective and results-driven
• To be operationally-ready by handling livechat and email personally whenever necessary, including standby for emergency outtage.

Requirements

• Preferably customer service with experience handling external vendors, government agencies or related regulatory / compliance relations.
• Candidate possess bachelor degree in finance / economics / mathematics or any related capacity
• Min 5-7 years of customer service experience, with 2-3 years of supervisory or management responsibilities.
• Ideally familiar with frontline operations (Livechat and Email) in fast-paced industries like Financial institutions, Fintech / Banking / Investment / call-center environment
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this Posisi.
• Proficient in English & Bahasa Indonesia in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
• Able to perform 5 days' rotational shift work including weekends & Public Holidays

Info Pekerjaan:

• Perusahaan: Bybit
• Posisi: Customer Service Manager
• Lokasi Kerja: Indonesia
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Customer Service Manager at the office Indonesia di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.

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