Customer Service Billback

ATI Business Group is seeking a passionate and detail-oriented Customer Service Billback Specialist to support one of our valued client operations. This role is crucial in tracking billback invoices, managing supplier follow-ups, and assisting customers with using the clients tools while addressing their inquiries.

Key Responsibilities:

• Track, follow up, and collect billback invoices to ensure timely payment.
• Proactively communicate with suppliers to resolve any outstanding billback invoices.
• Assist customers by addressing inquiries and guiding them in using the clients tools effectively.
• Maintain accurate and organized records for all transactions.
• Follow established processes and guidelines to ensure top-notch service quality.
• Identify and report any challenges or system limitations to your supervisor for quick resolution.

Qualifications:

• Proficiency in English is a must.
• Strong numerical and analytical ability to navigate complex tasks with ease.
• At least 2+ years in customer service.
• Experience in the hospitality or travel industry is a plus.
• Comfortable working in shifts, including public holidays.
• Willingness to work in Central Jakarta (Harmoni, Batu Tulis, Gambir) or BSD.

Be Part of ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATIs singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients.

Information :

• Company : ATI Business Group
• Position : Customer Service Billback
• Location : Jakarta
• Country : ID