Front Office Manager

Company Introduction :

Daewoong Pharmaceuticals is to become a global healthcare group dedicated to improving quality of life. Daewoong Pharmaceuticals has the largest number of oversea branches and subsidiaries (in total 8) among pharmaceuticals in Korea. We have been strengthening competitiveness in local markets by building diverse collaboration network with customers from research, development, manufacturing, and sales. Furthermore, we are paving the way to become a world-leading healthcare group by consistently recruiting and fostering talented people in globe and contributing to the development of local pharmaceutical industry.

Team introduction :

BLive is one of subsidiaries of Daewoong Pharmaceuticals Company Indonesia, and we provide unlimited enviroments of co-living, co-working, living, lesiure and community under names of B-work, B-live, B-villa, Community etc in Bali.BLive is for digital nomads around the world to achieve results with a goal of a month or two. It is a community place where you can socialize with high-quality people, get good feedback, develop your global skills and consistently deliver results. Experience the "extraordinary" that can meaningfully pass your time through varioius events and programs. BLive is an all-in-one solution for digital nomads, where working space, accommodation and entertainment all provided in one platforms giving a unique Bali leisure experience. BLive will focusing on healing for both Physical and Mind, connecting Global Talents and Businesses, and providing unique comfort experience.

Were also preparing to build a new business of Sports Community Center, and a Resort concept of Healing.

Responsibilities : - Check-in/Check-out: Manage guest arrivals and departures.- Reception: Handle inquiries, phone calls, and walk-ins.- Room Assignments: Allocate rooms, manage room keys, and ensure cleanliness. - Guest Services: Provide information on amenities, local attractions, and events.- Maintenance Requests: Coordinate repairs and maintenance.- Front Desk Management: Supervise front desk staff.- Reservation Management: Oversee booking processes, cancellations, and no-shows.- Guest Communication: Respond to emails, messages, and reviews.- Reporting: Generate occupancy, revenue, and guest satisfaction reports.- Data Entry: Update guest information, room inventory, and rates.- Guest Relations: Resolve complaints, address concerns.- Customer Feedback: Collect and analyze guest feedback.- Service Recovery: Implement corrective actions.- Guest Engagement: Organize events, workshops, and community activities.- Community Building: Foster a welcoming environment.- Payment Processing: Manage transactions, invoices, and refunds.- Revenue Management: Optimize room rates, occupancy.- Budgeting: Monitor front office expenses.- Accounting: Reconcile daily transactions.- Team Management: Supervise, train, and evaluate front desk staff.- Shift Scheduling: Create and manage staff schedules.- Performance Monitoring: Evaluate front desk operations.- Policy Enforcement: Ensure adherence to coliving policies.- Safety and Security: Ensure compliance with safety protocols.- Quality Control: Monitor cleanliness, amenities.- Compliance: Adhere to local regulations, laws.- Marketing Support: Assist with promotional activities.

Required qualifications :

1. Minimum of 3 year of experience in the same position.2. Strong understanding of front office and housekeeping management.3. Excellent situational leadership and interpersonal skills.4. Strong organizational and multitasking abilities.5. Excellent communication skills in English and Bahasa Indonesia.6. Experience in the hospitality industry is a plus.7. Highsenseofurgencyandagility.

Preferred qualifications :

1. A bachelors degree in hospitality management or a related field.2. Experience working in a multinational company.3. Strong problem-solving and conflict resolution skills.4. Ability to work in a fast-paced and dynamic environment.5. Familiarity with the local business environment in Bali.6. Experiences in the Front Office & Housekeeping Management is a plus.7. Bali Based.

Information :

• Company : Daewoong Bio Indonesia
• Position : Front Office Manager
• Location : Bali
• Country : ID