Senior IT Support Specialist

• Provide advanced technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer systems, servers, and network devices.
• Diagnose and resolve complex technical problems in a timely and efficient manner.
• Manage and monitor IT endpoint & infrastructure, ensuring optimal performance and security.
• Develop and maintain documentation for IT procedures and best practices.
• Train and mentor junior IT support staff.
• Stay up-to-date on the latest IT trends and technologies.

Minimum Qualifications: At PT Surya Madistrindo, we make a lot of incredible things. But most importantly, we make the future, and we are looking for people to join our Information Technology team of future shapers.

When you join PT Surya Madistrindo, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future.

As a Senior IT Support Specialist, you will be responsible for providing advanced technical support to our employees, troubleshooting complex IT issues, and ensuring the smooth operation of our IT services & infrastructure. You will also be responsible for mentoring junior IT support staff and contributing to the development of IT best practices.

Who Are We Looking For?

• Having at least 3-5 year(s) of working experience in the related field is required for this position.
• Bachelors degree from any Major.
• Proven experience in on-site and remote hardware and software troubleshooting, installation, and configuration, delivered efficiently and effectively.
• Experience with Desktop Management solutions such as Ivanti or SCCM
• Experience with Virtual Desktop solutions such as Azure Virtual Desktop or Citrix
• Experience with Mobile Device Management (MDM) solutions such as Microsoft Intune or WorkspaceOne
• In-depth understanding of Windows, Linux, and MacOS operating systems, TCP/IP networking, and other network protocols.
• In-depth understanding of IT Security, especially Endpoint Security
• Having relevant IT certification is a plus (e.g. ITIL v4, CompTIA+, Microsoft Certified Professional)
• Open for traveling for work-related purposes across nationwide branches

Didirikan pada tahun 2002, PT Surya Madistrindo (SM) adalah perusahaan yang dimiliki oleh PT Gudang Garam Tbk untuk menjalankan distribusi produk-produk sigaret Gudang Garam bersama dengan 3 perusahaan distribusi lainnya. Di tahun 2009, SM ditunjuk sebagai distributor tunggal yang memegang kendali strategi distribusi dan field marketing untuk seluruh wilayah Indonesia. SM telah tumbuh dan bertransformasi menjadi perusahaan distribusi rokok yang profesional dan modern. Berawal dari beberapa ribu karyawan, kini SM telah didukung oleh sumber daya manusia mencapai lebih dari 14 ribu orang yang tersebar pada 12 kantor perwakilan regional dan lebih dari 180 kantor perwakilan area di Indonesia. Filosofi : CATUR DHARMA 1. Kehidupan yang bermakna dan berfaedah bagi masyarakat luas merupakan suatu kebahagiaan 2. Kerja keras, ulet, jujur, sehat, dan beriman adalah prasyarat kesuksesan 3. Kesuksesan tidak dapat terlepas dari peranan dan kerja sama dengan orang lain 4. Karyawan adalah mitra yang utama Visi: Mengembangkan sumber daya manusia yang baik agar bermanfaat bagi masyarakat Misi : Kami adalah organisasi pembelajaran, kami organisasi modern dan professional yang menjunjung tinggi norma-norma sosial

Information :

• Company : PT Surya Madistrindo
• Position : Senior IT Support Specialist
• Location : Jakarta
• Country : ID