TECHNICAL SUPPORT ENGINEER

Job Summary

Asianfast Marine is seeking a highly skilled and experienced Marine Technical Support Engineer to join our production team. This role is pivotal in providing after-sales support, system troubleshooting, and technical assistance to our customers, particularly for marine propulsion, electrical, and control systems. The successful candidate will play a vital role in bridging engineering expertise with customer service excellence.

We are looking for a Marine Engineer Class I or II who has served as Chief Engineer on ocean-going vessels, with strong analytical skills and a hands-on approach in solving technical challenges both onboard and remotely.

Key Responsibilities

Technical Support & Troubleshooting

• Provide technical assistance and remote/on-site troubleshooting for vessel propulsion, electrical, control systems, and related marine systems.

• Support vessel commissioning (new builds and repairs), system diagnostics, and configuration.

• Conduct system inspections and ensure operational performance in compliance with safety and environmental standards.

• Monitor, inspect, and test vessel performance and technical systems regularly.

Customer & Client Support

• Respond promptly to customer inquiries via email, phone, or chat, providing clear and actionable guidance.

• Maintain close communication with customers and internal departments (e.g. Commercial, Supply Chain) to ensure effective issue resolution.

• Conduct technical training for clients crew and technical staff onboard or offsite.

• Build and maintain strong, professional relationships with clients, ensuring satisfaction and long-term trust.

Technical Documentation & Escalation

• Prepare and maintain accurate technical reports, service logs, and knowledge base articles.

• Escalate unresolved or complex issues to the appropriate internal teams, including warranty, engineering, or SCM support.

• Assist in creating and updating technical manuals and procedures.

Engineering & System Development

• Design and implement improvements to existing marine systems based on field data and customer feedback.

• Assist in the development and testing of new technologies or product features.

• Supervise and support engineering teams onboard when needed.

Qualifications & Requirements

• Marine Engineer Class I or II certification with proven experience as Chief Engineer on ocean-going vessels.

• Minimum 2 years of relevant experience in marine engineering, including hands-on experience with diesel engines, propulsion systems, electrical/control systems.

• Strong technical understanding of marine equipment and systems, including automation and diagnostics tools.

• Proficiency with computer systems, technical software, and communication tools.

• Demonstrated ability to troubleshoot and solve complex technical issues under pressure.

• Excellent interpersonal, communication, and presentation skills.

• Fluent in English, both written and verbal.

• Willingness to travel locally and internationally as needed for onboard service or training assignments.

Information :

• Company : Asianfast Marine Industries
• Position : TECHNICAL SUPPORT ENGINEER
• Location : Batam
• Country : ID